Create a USB recovery drive for Windows
Dell recommends that you create a recovery drive to troubleshoot and fix problems
that may occur with Windows. An empty USB flash drive with a minimum capacity of
16 GB is required to create the recovery drive.
NOTE: The following steps may vary depending on the version of Windows
installed. Refer to the Microsoft support site for latest instructions.
1 Connect the USB flash drive to your computer.
2 In Windows search, type Recovery.
3 In the search results, click Create a recovery drive.
The User Account Control window is displayed.
4 Click Yes to continue.
The Recovery Drive window is displayed.
5 Select Back up system files to the recovery drive and click Next.
6 Select the USB flash drive and click Next.
A message appears, indicating that all data in the USB flash drive will be deleted.
7 Click Create.
NOTE: This process may take several minutes to complete.
8 Click Finish.
Reinstall Windows using a USB recovery drive
CAUTION: This process formats the hard drive and removes all data on your
computer. Ensure that you back up data on your computer before beginning
NOTE: Before reinstalling Windows, ensure your computer has more than 2
GB of memory and more than 32 GB of storage space.
1 Connect the USB recovery drive to your computer.
2 Restart your computer.
3 Press F12 after the Dell logo is displayed on the screen to access the boot menu.
A Preparing one-time boot menu message appears.
4 After the boot menu loads, select the USB recovery device under UEFI BOOT.
The system reboots and a screen to Choose the keyboard layout is displayed.
5 Choose your keyboard layout.
6 In the Choose an option screen, click Troubleshoot.
7 Click Recover from a drive.
8 Choose one of the following options:
– Just remove my files to do a quick format.
– Fully clean the drive to do a complete format.
9 Click Recover to start the recovery process.
This will take several minutes to complete and your computer will restart during